Signing in and passwords
To use RecyTrax, you sign in with your user name (or your email address) and your password, in the organization your account belongs to. This page explains the first sign-in after an invitation, everyday sign-in, the forgotten password, how long the session lasts and signing out.
Before you start
- Your account is created by your organization's administrator, in Administration › Users. You cannot create an account yourself to join your organization.
- You receive an invitation email that gives your user name and contains the link to choose your password.
- You need to know the name of your organization: you choose it on the sign-in page.
First sign-in: accepting the invitation
- Open the email titled "Your access to RecyTrax". It gives your user name: "A RecyTrax account has been created for you. Your user name is '…'."
- Click the Choose my password link. A RecyTrax page opens in your browser.
- Type your new password in Password, then again in Confirm (repeat) the password.
- Click the Reset Password button. You are taken back to the sign-in page.
- Sign in as described below, with the user name from the email and the password you just chose.
The invitation link is only valid for a limited time, and it only works once. If it has expired, ask your administrator to send the invitation again (Resend invitation, in Administration › Users). If you already chose your password and forgot it, use Forgot password? on the sign-in page instead.
Signing in
- Open the RecyTrax address in your browser. If you are not signed in, RecyTrax goes straight to the sign-in page.
- Check the organization shown in the Tenant block of the page. If it is missing (Not selected) or wrong, change it (see Choosing your organization).
- Type your User name or email address.
- Type your Password. The eye icon at the end of the field shows what you type; an icon warns you when Caps Lock is on.
- Tick Remember me if you are on your own device.
- Click Login. RecyTrax opens.
The sign-in page follows your device's light or dark theme.
Sign-in page fields
| Field | Description | Required |
|---|---|---|
| Tenant | Your organization. The name shown is the organization you are about to sign in to. | Yes |
| User name or email address | Your user name (the one in the invitation email) or your account's email address. | Yes |
| Password | Your RecyTrax password. | Yes |
| Remember me | Keeps the sign-in remembered on this browser. Avoid it on a shared computer. | No |
Choosing your organization
On the sign-in page, the organization is called Tenant. The block shows the name of the chosen organization, or Not selected.
- Click switch, next to the organization's name.
- In the Switch tenant window, choose your organization in the Tenant list.
- Click Save. The sign-in page now shows your organization.
This choice is remembered in this browser: normally you only need to make it once per device.
If your password is rejected although you are sure of it, check the organization first: your account only exists in your organization. In another organization, or with no organization chosen, sign-in fails with the same message as a wrong password.
Forgotten password
- On the sign-in page, check that your organization is chosen.
- Click Forgot password?.
- Type your account's Email address and send the request.
- RecyTrax confirms the email was sent: "An account recovery email has been sent. If you don't see it in 15 minutes, check your junk folder and mark it as 'Not Junk'."
- In the email you receive, click the Reset my password link.
- Type the new password in Password and in Confirm (repeat) the password, then confirm.
- Sign in with your new password.
The reset email is only sent to the address recorded on your account. If you no longer have access to that address, ask your administrator to correct it in Administration › Users.
Password rules
By default, a RecyTrax password must have at least 6 characters. No uppercase letter, digit or special character is required, but they are allowed. Both entries of the new password must be identical.
When you change your password from My account, the list of rules to meet is shown and ticks itself as you type; the new password must also differ from the current one. See My account and subscription.
Staying signed in
- Once signed in, your session stays open on this device, even if you close the browser: on your next visit, RecyTrax opens directly, without asking for your password again.
- RecyTrax renews your session in the background while you work. If the session can no longer be renewed (after a long period without use, or if it was closed), RecyTrax takes you back to the sign-in page.
- If an administrator deactivates your account, your open sessions are closed immediately and you can no longer sign in.
- If you are given access to a new screen while you are signed in, refresh the page (or sign in again) to see the new menu.
Signing out
- Click your user name at the top right of the screen (on a phone, the person icon).
- In the menu that opens, click the last item, shown in red with an exit arrow (Logout).
RecyTrax closes your session and shows the sign-in page.
On a computer or tablet used by several people, always sign out at the end of your work. Otherwise, the next person will use RecyTrax under your name, and the operations they record will be credited to you.
Messages you may see
| Message | What it means | What to do |
|---|---|---|
| "Invalid username or password!" | The user name or password is wrong, or the account does not exist in the chosen organization. | Check the organization, then what you typed (Caps Lock, keyboard layout). If needed, use Forgot password?. |
| "You are not allowed to login! Your account is inactive or needs to confirm your email/phone number." | Your account was deactivated by an administrator. | Contact your organization's administrator. |
| "Your account has been locked by the admin or due to invalid login attempts. Please try again later. …" | Too many attempts with a wrong password: the account is temporarily locked. | Wait a few minutes before trying again, or reset your password. |
When choosing a new password (invitation or forgotten password), a message is shown under the field concerned if the password is too short or if the two entries are not identical. Correct the entry and confirm again.
Frequently asked questions
I never received the invitation email. What should I do?
Check your junk folder. Otherwise, ask your administrator to check your email address in Administration › Users and to click Resend invitation.
My invitation link no longer works.
It has expired, or you already used it. If you never chose a password, ask your administrator for a new invitation. If you already have a password, use Forgot password?.
Can I sign in with my email address instead of my user name?
Yes. The User name or email address field accepts either.
The sign-in page offers to register me. Should I create an account?
No. Your organization's accounts are created by your administrator, who sends you an invitation. Do not use registration to access your organization's data.
Why does RecyTrax ask me to sign in again?
Your session expired or was closed (sign-out, deactivated account, browser data cleared). Sign in again; if the message says your account is inactive, contact your administrator.
I work in two organizations. How do I switch from one to the other?
Each organization has its own accounts. Sign out, choose the other organization with switch on the sign-in page, then sign in with that organization's account.